Easy and affordable remote user testing

7-day free trial · No credit card required · Cancel anytime


Unlimited projects
60 user recordings
60-day storage
Request access
Looking for unlimited recordings and storage? Contact us

Frequently Asked Questions

How do I pay?

We support credit cards and debit cards and accept payments via Visa, Mastercard and American Express. All payments are processed by Stripe—the payment processor follows industry best practices to keep your data safe and ensures your credit card details are never directly available to anyone at Usernova.

Will I receive an invoice?

Yes. After each payment, we'll email you a PDF invoice. The invoice contains complete billing information, including company name, address and tax number, where applicable.

When will I be billed?

After your 7-day free trial, you’ll be billed when you sign up for a paid account. Depending on your account type, you will either be billed monthly or once per year thereafter.

What is your cancellation policy?

You can cancel at any time, without penalties, charges or minimum duration fees.

Do you have a free trial?

Yes! With Usernova’s free trial, you can fully use the tool and features for 7 days risk-free. When you transition to a paid plan, you can keep your trial configuration or modify it, depending on your needs. It’s a smooth, seamless process.

Run remote user testing sessions with your customers

Set up in minutes. See feedback within hours. Gain insight forever.