We want you to be closer to your SaaS customers

Nearly half of all companies fail because they are more focused on developing products that their customers don’t need. At Usernova, we want to enable a connection to your SaaS customers and allow you to listen and learn about how your products can be improved—directly from your existing customer base.

Discover how your customers feel about using your product

Building user-facing experiences is always a risk—the riskier the decision, the more data we need to fully commit and follow through. We experienced this firsthand while working on our previous start-up, and while working as product and design consultants with top B2B SaaS companies over the past 10 years.
The only way to make a product your customers love and will continue to purchase, is by being closer and more connected to them. Running user testing sessions with your customers using Usernova’s unique and simple tools is the fastest way to understand how they interact with your service, what may frustrate them and what you can do to build a better product.
After managing hundreds of user testing sessions, especially in B2B and SaaS environments, it became clear that not all feedback is equally important. Managing that feedback and contacting current users can be very time consuming to manage. We explored different recruitment platforms, and discovered that there was little value in testing our products with actors who are nothing like our actual users.
After all, the best people to tell you about your product or service are the people who use it!

The Usernova difference

Usernova's integrated platform allows you to run user and usability testing sessions from within your product. By simply selecting the type of current users you want to engage, those users will receive an in-app message to start the test—no installation required.
By testing your own users and analysing the correct sector of your market at the right time, you're gaining useful and valuable feedback that you can leverage to develop improved products and services.

By testing your own users and analysing the correct sector of your market at the right time, you're gaining useful and valuable feedback that you can leverage to develop improved products and services.

People behind UserNova

We’ve been building products for the last decade, specially in the B2B SaaS market.

Chris from Usernova

Chris

Benjamin Perko

Ben

Jose Bautista

Jose

Run remote user testing sessions with your customers

Set up in minutes. See feedback within hours. Gain insight forever.